FAQ – MOON STORE
📦 WHAT IS THE STATUS OF MY ORDER?
ONCE YOU PLACE YOUR ORDER, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH TRACKING DETAILS.
✔ WHEN YOUR ORDER IS SHIPPED, YOU WILL GET ANOTHER EMAIL WITH A TRACKING LINK.
✔ YOU CAN ALSO CHECK YOUR ORDER STATUS FROM THE "ORDER HISTORY" SECTION IN YOUR ACCOUNT PAGE.
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🔄 CAN I CHANGE MY ORDER?
✔ YOU CAN MODIFY YOUR ORDER ONLY IF IT HAS NOT BEEN PROCESSED FOR SHIPPING.
✔ TO REQUEST CHANGES, PLEASE CONTACT OUR SUPPORT TEAM VIA THE "CONTACT US" FORM OR LIVE CHAT.
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🔁 DO YOU ACCEPT RETURNS & EXCHANGES?
✔ YES! RETURNS ARE ACCEPTED WITHIN 30 DAYS OF DELIVERY.
✔ ITEMS MUST BE UNUSED & IN ORIGINAL PACKAGING TO QUALIFY FOR A REFUND.
✔ EXCHANGES ARE AVAILABLE FOR DEFECTIVE OR DAMAGED ITEMS.
✔ NON-RETURNABLE ITEMS: GIFT CARDS, FINAL SALE ITEMS, & CUSTOMIZED PRODUCTS.
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🚚 WHAT ARE YOUR SHIPPING OPTIONS?
✔ WE OFFER STANDARD (5-7 DAYS) & EXPRESS (2-3 DAYS) SHIPPING.
✔ INTERNATIONAL SHIPPING IS AVAILABLE TO SELECTED COUNTRIES.
✔ FREE SHIPPING ON ORDERS ABOVE $50 (WITHIN THE USA).
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📩 HOW CAN I CONTACT CUSTOMER SUPPORT?
✔ EMAIL: [SUPPORT EMAIL]
✔ LIVE CHAT: AVAILABLE MONDAY-SATURDAY (9 AM - 6 PM EST)
✔ PHONE: [SUPPORT PHONE NUMBER]
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💙 THANK YOU FOR CHOOSING MOON STORE – YOUR PREMIUM COFFEE DESTINATION! ☕✨