RETURN & REFUND POLICY
🔄 OUR RETURN POLICY – EASY & CUSTOMER FRIENDLY
✅ ELIGIBILITY FOR RETURNS
WE ACCEPT RETURNS WITHIN 30 DAYS OF RECEIVING YOUR ORDER, UNDER THE FOLLOWING CONDITIONS:
✔ UNOPENED, UNUSED & IN ORIGINAL PACKAGING – THE PRODUCT MUST BE IN ITS ORIGINAL, SEALED CONDITION.
✔ PROOF OF PURCHASE REQUIRED – PROVIDE YOUR ORDER NUMBER OR RECEIPT TO PROCESS YOUR RETURN.
✔ DAMAGED, DEFECTIVE, OR INCORRECT ITEMS? – IF YOU RECEIVED THE WRONG OR DAMAGED ITEM, WE’LL SEND A FREE REPLACEMENT OR ISSUE A FULL REFUND.
🚫 ITEMS NOT ELIGIBLE FOR RETURN
❌ OPENED OR USED COFFEE BAGS (FOR HYGIENE AND SAFETY REASONS).
❌ GIFT CARDS & PROMOTIONAL ITEMS.
❌ CLEARANCE OR FINAL SALE ITEMS.
📌 HOW TO INITIATE A RETURN?
🔹 STEP 1: CONTACT US AT [YOUR SUPPORT EMAIL] WITH YOUR ORDER NUMBER & REASON FOR RETURN.
🔹 STEP 2: WE WILL PROVIDE YOU WITH A RETURN SHIPPING LABEL (IF APPLICABLE).
🔹 STEP 3: SHIP THE ITEM BACK TO US. ONCE RECEIVED, WE WILL INSPECT IT AND PROCESS YOUR REFUND.
💰 REFUND POLICY – FAST & TRANSPARENT
✅ WHEN WILL I RECEIVE MY REFUND?
✔ REFUNDS ARE PROCESSED WITHIN 5-7 BUSINESS DAYS AFTER WE RECEIVE YOUR RETURNED ITEM.
✔ THE REFUND WILL BE CREDITED TO YOUR ORIGINAL PAYMENT METHOD (CREDIT/DEBIT CARD, PAYPAL, ETC.).
✔ YOU WILL RECEIVE AN EMAIL CONFIRMATION ONCE YOUR REFUND HAS BEEN PROCESSED.
🚨 DELAYED OR MISSING REFUNDS?
✔ FIRST, CHECK YOUR BANK ACCOUNT OR PAYMENT METHOD AGAIN.
✔ CONTACT YOUR BANK OR CREDIT CARD PROVIDER, AS PROCESSING TIMES MAY VARY.
✔ IF YOU STILL HAVEN’T RECEIVED YOUR REFUND, EMAIL US AT [ moonstore20093@gmail.com].
🔄 EXCHANGE POLICY – GET A REPLACEMENT FAST!
IF YOUR PRODUCT ARRIVED DAMAGED, DEFECTIVE, OR INCORRECT, WE ARE HAPPY TO PROVIDE A FREE EXCHANGE.
📌 HOW TO REQUEST AN EXCHANGE?
✔ EMAIL [YOUR SUPPORT EMAIL] WITH:
ORDER NUMBER
CLEAR PHOTOS OF THE DAMAGED OR INCORRECT ITEM
✔ WE WILL SEND YOU A REPLACEMENT AT NO EXTRA COST.
📦 ORDER CANCELLATIONS & MODIFICATIONS
🔹 CANCELLATIONS – YOU CAN CANCEL YOUR ORDER WITHIN 12 HOURS OF PLACING IT.
🔹 MODIFICATIONS – IF YOU NEED TO CHANGE YOUR ORDER, PLEASE CONTACT US ASAP AT [YOUR SUPPORT EMAIL].
🔹 IF THE ORDER HAS ALREADY BEEN PROCESSED, WE MAY NOT BE ABLE TO CANCEL OR MODIFY IT.
📞 CONTACT US – WE’RE HERE TO HELP!
📧 EMAIL: [moonstore20093@gmail.com]
🌐 WEBSITE: [https://moonstore2009.myshopify.com/]
🔹 CUSTOMER SATISFACTION IS OUR PRIORITY – SHOP WITH CONFIDENCE! 🌟
🔥 WHY CHOOSE MOON STORE?
✅ LUXURY, ORGANIC & PREMIUM COFFEE BLENDS
✅ HASSLE-FREE RETURNS & FAST REFUNDS
✅ 100% CUSTOMER SATISFACTION GUARANTEE
ENJOY THE BEST COFFEE EXPERIENCE – RISK-FREE! 🚀